Privacy Policy
Privacy Policy
Yelbong , we are committed to protecting your privacy. All personal information you provide, including your name, contact number, and email address, is used solely for booking and communication purposes.
We do not share your data with third parties without your consent. All payment transactions are securely processed through trusted gateways.
By using our services or submitting your details, you agree to our data practices. For any privacy-related concerns, feel free to contact us.
Terms & Conditions
✓ All guests must carry valid photo ID’s (Passport/Driving License/Voter ID Card). PAN Card is not accepted at many places as a valid photo ID.
✓ Check-in and check-out times at hotels would be as per hotel policies. These are generally pre-decided as per operation schedules.
✓ Standard check-in time is 12 PM, and the standard check-out time is 10 AM. Early check-in and late check-out requests are subject to availability and may also attract an additional fee at the property’s discretion.
✓ If group behaviour is deemed unfit at the property, the Alafiia Property Manager, upon subjective evaluation, retains the full right to take required action, which may also result in an on-spot cancellation without refunds.
✓ Do not smoke inside the tent.
✓ USE DUSTBIN
✓ ALWAYS TAKE A GUIDE
✓ Guests are responsible for their own safety and the safety of their belongings during their stay or trip.
✓ Must carry Waterproof Shoes, Short Pant, Trekking Pole (optional), Sunglass, Raincoat, Head Light (For Camping), Power Bank, Cap
Property Rules
✓ We follow a self-help policy and do not provide luggage assistance or room services.
✓ Alcohol consumption is permitted on the premises as per the property’s discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas. However, it can be consumed in private rooms.
✓ Children below 18 are only permitted with guardians.
✓ We only accept a government ID as valid identification
✓ You will be charged for any damage or harm to the property caused by you or by your guests.
✓ Not allowed loud music
✓ Not allowed openly or loudly consume alcohol
✓ RETURN BETWEEN 6 PM AND CONSULT WITH CAMP MANAGER: All are requested to return to camp by 6 pm and If there is no activity (Like a night walk) from us, please do not go outside the camp premises and consult with the camp manager to avoid any uncertainty.
✓ Eco-sensitive zone. STRICTLY NO LITTERING AT THE CAMPSITE
Payment, Cancellation, Refund & Other Policies
Fixed Departure Group Trip – Payment Policy
- Booking Confirmation: Advance token 25% (₹500–₹2000 per head, trip dependent) – applicable 30+ days before trip.
- 50% Payment: 29–21 days before trip.
- 75% Payment: 20–15 days before trip.
- 100% Payment: 14–7 days before trip.
Fixed Departure Group Trip – Cancellation Policy
- Free: 30+ days before trip.
- 25% Fee: 29–21 days.
- 50% Fee: 20–15 days.
- No Refund: 14–0 days.
Fixed Departure Group Trip – Refund Policy
- No refund for event-based/discounted bookings.
- No refund if <50% amount was paid.
- No refund for cancellations 14–0 days before trip.
- Partial refund (after deduction): 15–29 days.
- Full refund: 30+ days.
Customized Trip – Payment Policy
- Booking Confirmation: 25% advance (₹500–₹2000 per head).
- Total Advance 50%: 20–15 days before trip.
- 75% Payment: 5–3 days before trip.
- 100% Payment: Remaining after trip starts.
Customized Trip – Cancellation Policy
- Free: 30+ days before trip.
- 25% Fee: 20–15 days.
- 50% Fee: 5–3 days.
- No Refund: 2–0 days.
Customized Trip – Refund Policy
- No refund for event-based/discounted bookings.
- No refund if <50% paid.
- No refund for cancellations 2–0 days before trip.
- Partial refund: 5–29 days.
- Full refund: 30+ days.
Only Stay & Food – Payment Policy
- 30–50% advance at booking.
- Remaining cleared after check-in.
Only Stay & Food – Cancellation Policy
- 15% Fee: Cancel 15 days before.
- 20% Fee: 8–14 days before.
- 25% Fee: 4–7 days before.
- No Refund: 0–3 days.
Rescheduling Policy
- 0 days: 100% charged.
- 1–15 days: 25% fee.
- 16+ days: 15% fee.
- Requests only via WhatsApp/Website, not phone/email.
Refund Policy (Stay & Food)
- No refund for discounted bookings.
- No refund if <50% paid.
- No refund if cancelled 0–3 days before trip.
- Partial refund: 4+ days.
Document Requirement Policy
Valid ID required: Aadhaar, Passport, Driving License, Voter ID. PAN card not accepted.
Booking Changes & Updates
All changes must be requested in writing via WhatsApp (07407700920). Verbal/in-person requests not valid.
24-Hour Booking Adjustment Window
Bookings may be modified within 24 hours of original booking, minimum 1 day before check-in. Gap of 48 hours required between booking date & check-in.
Alternative Arrangements
If booked property is unavailable, Alafiia Tourism will provide alternative accommodation or full refund.
Force Majeure
100% refund only if cancellation is made 15+ days before trip. If <15 days, rescheduling will be offered.
Refund Timeline
Refunds processed within 7–10 business days via original payment mode.
Reservation Cancellation by Alafiia Tourism
- Operational challenges
- Force majeure situations
- Government restrictions
- Incomplete/invalid payment
- Violation of booking terms
FAQs
1. Where is Yelbong located?
2. How can I reach Yelbong?
By Air: The nearest airport is Bagdogra Airport, about 90 km away. From there, you can hire a taxi or take a shared vehicle.
By Train: The nearest railway station is New Jalpaiguri (NJP), approximately 85 km away. Taxis and buses are available from NJP.
By Road: Yelbong is well-connected by roads. You can take a taxi from Kalimpong (35 km), Siliguri (80 km), or Darjeeling (70 km).
3. What are the popular activities in Yelbong?
Trekking through the forests and hills.
Bird watching, as the area is home to many exotic bird species.
Exploring nearby rivers and waterfalls.
Camping and village tours.
4. What are some nearby attractions to Yelbong?
Chuikhim: A peaceful hill village known for trekking and bird watching (about 20 km away).
Gidang: A beautiful rural spot ideal for eco-tourism.
Kalimpong: A popular hill station known for its monasteries and flower nurseries (35 km away).
Lava, Loleygaon, and Rishop: All are great for nature walks, treks, and panoramic views of the Himalayas.
5. What is the best time to visit Yelbong?
6. Is Yelbong suitable for family trips?
7. What kind of accommodations are available in Yelbong?
Homestays that provide an authentic local experience.
Eco-friendly cottages and campsites.
Basic guesthouses for budget travelers.
8. Are there any restaurants or food options in Yelbong?
9. What should I pack for my trip to Yelbong?
Comfortable trekking shoes.
Light clothing for the day and warm clothes for the evening (especially in winter).
Insect repellent and sunscreen.
A camera or binoculars for bird watching and scenic photography.
10. Is Yelbong a good destination for adventure activities?
Trekking through forest trails and hill routes.
Camping by the riverside or in the forests.
River activities like fishing or simply relaxing by the water.